Order fulfillment typically takes 2 - 7 business days. Please note that fulfilment time does not include shipping time. The estimated time of arrival (ETA) is calculated as the combined estimated fulfillment time with the estimated shipping time.

For USA base customers, delivery is estimated between 2 to 10 business days after order fulfillment.

For customers residing outside the USA, delivery is estimated between 5 to 20 business days after order fulfillment is completed.

For customers residing outside the USA, it is responsibility of the customer, you, to pay any customs fees to the appropriate customs agency.

Shipments outside the USA may incur customs fees, depending on the country destination, which may vary depending on:

• Order Value
• Country Limits
• Product Factors

Contact support@refractionsartcorner.com within 24 hours of ordering to cancel your order.

Cancellations are not guaranteed, as the order may have already been processed.

If the cancellation window has closed, once your product(s) has arrived, returns may be initiated within 7 days of arrival, except for non-returnable items as listed in the Return policy.

Before starting a return, please review the return policy to what is acceptable for returns.

If your product is eligible for return, contact support@refractionsartcorner.com.  Include a detailed description and high-quality photos of each issue.

It is important to note, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Refunds do not include shipping & handling fees.

Photographs of are required as the first step to confirm whether a product is defective, damaged during shipping, or have a misprint. If a return is shipped and the returns department determines the product does not meet eligibility for a refund or in the case of a defect which may not require the product to be shipped, this costs the customer more money in unnecessary shipping costs.

While these measures aim to save customer time and money, prevent fraudulent returns, and prevent return abuse, it also improves future quality. By documenting each issue and providing useful information, you enable the potential opportunity for manufacturers to troubleshoot quality issues, leading to continuous improvement in the quality of our goods.